RAPID RECOVERY MOBILE IV ACCESSIBILITY POLICY

Last Updated: April 18, 2025

Our Commitment to Accessibility

Rapid Recovery Mobile IV is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Standards We Follow

Rapid Recovery Mobile IV strives to ensure that its website complies with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA, and AAA). We've chosen Level AA as our target.

Measures We Take

To ensure we maintain our commitment to accessibility, we:

Include accessibility as part of our mission statement
Conduct regular website accessibility audits
Provide accessibility training to our staff
Engage users with disabilities in our testing processes
Have established this accessibility policy

Website Accessibility Features

Our website includes the following accessibility features:

Text Alternatives: We provide text alternatives for non-text content
Adaptable Content: Our content can be presented in different ways without losing information
Distinguishable Content: We make it easier for users to see and hear content
Keyboard Accessible: All functionality is available from a keyboard
Enough Time: Users have enough time to read and use content
Navigable Content: We provide ways to help users navigate and find content
Readable Content: We make text content readable and understandable
Predictable Pages: Our pages appear and operate in predictable ways
Input Assistance: We help users avoid and correct mistakes

Service Accessibility

Beyond our digital presence, Rapid Recovery Mobile IV is committed to making our mobile IV therapy services accessible to individuals with disabilities:

Physical Accessibility: Our mobile providers are trained to accommodate clients with various physical abilities and can adapt the treatment setup accordingly.
Communication Accessibility: We offer multiple ways to book appointments and communicate with our team, including phone, email, and text.
Service Animals: We welcome service animals in accordance with the Americans with Disabilities Act (ADA).
Accommodation Requests: We encourage clients to inform us of any specific accessibility needs when booking appointments so we can make appropriate accommodations.

Limitations

While we strive to ensure that our website and services are accessible, due to the nature of mobile IV therapy, some limitations may exist:

Certain medical conditions may limit eligibility for IV therapy services
Our ability to provide service in locations with specific accessibility challenges
Technical limitations in third-party applications we may use

Feedback Process

We welcome your feedback on the accessibility of the Rapid Recovery Mobile IV website and services. Please let us know if you encounter accessibility barriers by using the form on our contact page. We aim to respond to feedback within 3 business days.

Formal Complaints

If you wish to file a formal complaint regarding the accessibility of our website or services, please contact our Accessibility Coordinator by using the form on our contact page.

Modifications to This Policy

Rapid Recovery Mobile IV reserves the right to modify this Accessibility Policy at any time. Any changes will be reflected on this page with a new "Last Updated" date.